Terms and Conditions Order cancellations: The purchaser has ONE WEEK from the order date to request a refund or make any changes to the order. All orders are on a reserved basis and are considered spoken for, and in some cases, at the company's discretion, are immediate FINAL SALE. Refunds within that time frame will be subject to a 4% fee kept of the total order cost, which is withheld for merchant fees associated with each transaction. Shipping: Seedlings are generally shipped in May but can extend into early June. We will email when your parcel ships via Canada post expedited services. Warranty: We warrant the product to be healthy and true to type upon arrival. Due to the perishable nature of nursery stock, the effects of weather conditions, transplanting, and care practices, we cannot be responsible for losses after seven days of acceptance of the nursery stock. Contact us immediately at +1 (403) 507-8340 or email email@example.com should you have any concerns or questions so we can address those quickly.